FAQ's

General Questions

What is Little Local?

Little Local is an online shopping platform exclusively for local small businesses, offering a wide range of products across various categories and exclusive discounts at your favorite neighborhood shops.

How do I download the app?

Visit littlelocal.co and click “Download” either for iOS or Android. Or go on the iOS App Store or the Android Google Play Store and search “Little Local.”

How can I place an order?

Once you find a product, select any options (size, color, etc.), click "Add to Cart," and then proceed to checkout. Follow the prompts to enter your shipping and payment information.

Buying on Little Local

How can I place an order?

Once you find a product, select any options (size, color, etc.), click "Add to Cart," and then proceed to checkout. Follow the prompts to enter your shipping and payment information.

What payment methods do you accept?

We accept credit cards via Stripe and will soon integrate Apple Pay.

Can I modify or cancel my order?

Orders can be modified or canceled within a certain time-frame depending on individual store policies, which can be found on each store’s profile page.

Customer Support

How can I contact customer support?

You can reach our customer support team via the "Contact Us" page or by emailing support@littlelocal.com. We’re here to help!

What if I encounter an issue with my order?

If you encounter any issues, please contact customer support with your order details or reach out to the individual store via the Little Local in-app messaging service.

Security and Privacy

Is my personal information secure?

Yes, we prioritize your privacy and use encryption and security protocols to protect your information. Please refer to our Privacy Policy for more details.

How do you handle my payment information?

Payment information is processed through secure, PCI-compliant third-party payment gateways. We do not store your payment details.

Shipping and Delivery

How is shipping calculated?

Shipping costs are calculated based on the weight of the items, the shipping method chosen, and the delivery location. You can view estimated shipping costs during checkout. We use FedEx and UPS.

How long will it take for my order to arrive?

Delivery times vary based on the seller’s location and the shipping method selected. You can find estimated delivery times during checkout.

Seller FAQ's

How do I become a seller?

To become a seller, go to littlelocal.co and click “Start Selling Now!”

What fees do sellers incur?

Sellers are subject to a commission fee on each sale, along with any applicable listing fees. Detailed fee structures can be found on our Seller Information page.

How do I manage my listings?

After logging into your seller account, navigate to "My Listings" where you can edit, deactivate, or delete your product listings.

Can't find an answer? Email us